What has been your most exciting sale or learning experience since starting your business?
I think some of my most exciting sales come during the holiday season. I have families that have come back year after year for their Christmas cards and gifts. It’s so fun to hear from them again and it’s awesome to know that they trust Pretty Smitten to make their holidays special.
What is the best business advice you’ve received?
Some of the best advice I’ve ever received is to simply trust myself. Trust my design aesthetic, trust my abilities, and trust that I know what is best for my business.
Can you share about a business risk you took since starting Pretty Smitten? What came of it?
One of the biggest risks I took was discontinuing my party line. It consisted of hand assembled party items like cupcake toppers, favor tags and bag toppers. It was adorable and well loved by both myself and customers, but as we added two more babies to our family, I quickly realized it took more time than I was able to give. I was afraid to lose the loyal customer base and took a risk to do what is best for my own life balance. But you never know, maybe someday I will decide to add it back into the line!
What does a typical work day look like for you?
With three children under the age of five, there is rarely a typical day! I’m mostly a stay at home mommy and I work during nap times and at night. Two days a week I have help and those are the days I can really focus on Pretty Smitten. One of these days is devoted to packing and shipping orders. The other I try to reserve for new design work, photographing products and new business. Of course every day I’m responding to customers and fulfilling new orders. It’s a little hectic but definitely worth it!
How do you stay connected to your customers?
I try to respond to my customers inquiries as quickly as possible. I think customer service is the number one thing responsible for building trust and loyalty for my brand. And my favorite social media tool is by far Instagram. Photos are just fun and I love being able to ‘meet’ customers and share glimpses into my life.
How do you balance home life with work life? (Especially being a mom!)
It can be a challenge! But the one thing I always try to do is to separate work and mommy time. When I’m playing with my kiddos and taking care of them, I don’t want them to feel like I’m always checking my email. And when I’m working I want to be as efficient as possible. Separating the two as much as possible keeps me feeling less scattered, more focused, like a better mom and a better business owner.
What has been the most rewarding part of owning a small business?
The most rewarding part by far is getting to do what I love without sacrificing time with my family. My interaction with customers is also incredibly rewarding. I have customers that come back again and again...for gifts, for themselves, for holidays...and they’ve become friends. To see their names pop up in my orders or inbox always makes me smile!
Can you recommend any books or resources to aspiring entrepreneurs?
The team over at Launch Her is great! They have consultants available to speak on multiple business topics. I’ve spoken with consultants for both marketing and wholesale advice and have gotten some really great tips. Sometimes it’s also just great to talk out your plan, as it really helps to organize your ideas and get focused.
What advice would you give to someone wanting to start their own Etsy shop?
Take time in the beginning to plan: Get your product line in order, know what you want to start with and even where you can expand to in the future. And start managing accounting and finances right away! Trust me, it’s no fun to play catch up.
What are some of your favorite Etsy shops?
A Little Lady Shop: Adorable hair bows and headbands for girls.
Parima Creative Studio: Art prints and originals at great prices.
The Caramel Jar: Super yummy caramels!
